This guide describes the commands and tasks for installing and configuring the Cisco Application eXtension Platform (AXP) on Cisco’s Integrated Service Routers.
Real-time Data API Programmer’s Guide Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. The process of transmitting d
Call centers need to be able to guarantee the quality of customer service that an agent in a call center provides. To protect themselves from legal liability, call centers need to be able to archive agent-customer conversations. The Silent Call Moni
The CTIOS Web Service provides clients with the necessary Web Methods to perform the most commonly used Third Party Agent State Control, Call Control, and methods to retrieve details about Agents and Calls. The CTIOS Web Service methods are complete
Cisco ICM Software CTI OS Agent Desktop User Guide This manual provides instructions for using the CTI OS Agent Desktop.This manual is intended primarily for agents who will use CTI OS Agent Desktop to answer and process calls. This manual assumes t
