文件名称:
ITIL3 Continual Service Improvement
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文件大小: 4mb
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上传时间: 2009-09-29
详细说明： ITIL v3原版英文书 The drafts of this publication have been reviewed by consultants, experts, practitioners and business managers with tough criteria for what can be considered best practice. This includes customers and providers of IT services facing some difficult problems that they hope would be easier to solve with right type of knowledge. IT service management (ITSM) is concerned with delivering A guiding principle has been that management decisions, and supporting IT services that are appropriate to the practices and methods should be based on hard evidence business requirements of the organization. ITIL provides a rather than untested opinions, popular notions and comprehensive, consistent and coherent set of best insufficient information. In other words, this publication practices for IT service management processes, promoting provides evidence-based service management that can be a quality approach to achieving business effectiveness and useful and relevant for creating and delivering value to efficiency in the use of information systems. ITIL service their customers in the form of services. Without being management processes are intended to be implemented either too prescriptive or too generic, this publication aims so that they underpin but do not dictate the business to strike a balance by providing robust principles, practices processes of an organization. IT service providers will be and methods that can be applied under varying striving to improve the quality of the service, but at the organizational contexts and business scenarios. same time they will be trying to reduce the costs or, at a minimum, maintain costs at the current level. ...展开收缩
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