联合国-2018年电子政务报告（英文）为了实现2030可持续发展这一变革性发展议程的深远潜力，必须创

文件名称: 联合国-2018年电子政务报告（英文）

所属分类: 电子政务

开发工具:

文件大小: 4mb

下载次数: 0

上传时间: 2019-03-02

提供者: lixi****

下载 (4mb)

不能下载？报告错误

详细说明：为了实现2030可持续发展这一变革性发展议程的深远潜力，必须创新应用技术以确保可持续发展目标如期实现。我们正处于数字革命的关键时刻，而数字革命不仅事关技术，而是将人类和星球置于中心。我们正在目睹大数据、人工智能、数据科学、区块链、机器人技术与其他前沿和新兴技术的同步扩展。这些前沿技术互为发展，相互增强，影响着粮食体系、水与卫生、能源、教育、健康及社会服务等各个方面。 Department of Economic and Social Affairs ∪N| TED NAT|ONS E-GOVERNMENT SURVEY 2018 GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES UNITED NATIONS New York 2018 publicadministration. un. org GEARING E-GOVERNMENT TO SUPPORT TRANSFORMAT CN TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES United Nations Department of Economic and Social Affairs The department of economic and social affairs of the United Nations Secretariat is a vital interface between global policies in the economic, social and environmental spheres and national action the Department works in three main interlinked areas: ( it compiles, generates and analyses a wide range of economic, social and environmental data and information on which States Members of the United Nations draw to review common problems and to take stock of policy options; (i) it facilitates the negotiations of Member States in many intergovernmental bodies on joint course of action to address ongoing or emerging global challenges; and (i) it advises interested Governments on the ways and means of translating policy frameworks developed in United Nations conferences and summits into programmes at the country level and, through technical assistance, helps build national capacities D Disclaimers The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status ot any country, territory, city or area, or of its authorities, or concerning the delimitation of its frontiers or boundaries. The designations"developed"and"developing"economics are intended for statistical convenience and do not necessarily imply a judgment about the state reached by a particular country or area in the development process. The term"country"as used in the text of this publication also refers, as appropriate, to territories or areas. The term dollar"normally refers to the United States dollar($ ). the views expressed are those of the individual authors and do not imply any expression of opinion on the part of the United Nations Copyright o United Nations, 2018 All rights reserved. No part of this publication may be reproduced, stored in retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission ST/ESAPAD/SER. E/205 Sales no.:E.16.‖H.2 SBN:978-92-1-123205-9 e|SBN:978-92-1-058156 Symbol: ST/ESA/PAD/SER.E/205 United Nations E-Government Surveys 2018 Gearing E-Government to support transformation towards sustainable and resilient societies 2016 E-Government for Sustainable Development 2014 E-Government for the future We Want 2012 E-Government for the People 2010 Leveraging E-Government at a T ime of Financial and Economic Crisis 2008 From E-Government to Connected governance 2005 From E-Government to E-Inclusion 2004 Towards Access for Opportunity 2003 World Public Sector Report E-Government at the crossroads 2001 Benchmarking E-Government: A Global Perspective /ebsite: publicadministration. un. org Layout at the United Nations, Nairobi Printed at the United Nations. New York GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES Foreword To fulfil the far-reaching potential of the transformative 2030 Agenda for Sustainable development technologies must be used innovatively to ensure that the Sustainable development Goals are met on time We are at a critical juncture, in the middle of a digital revolution that is not just about technologies, but also about the centrality of people and the planet. We are witnessing the simultaneous proliferation of big data, artificial intelligence, data science, blockchain, robotics and other frontier and fast emerging technologies. These frontier technologies are building on and amplifying one another, affecting everything from our food systems, water and sanitation, energy, to education, health care and social services In particular, digital government has ushered in significant and enduring changes in the way people live and interact with each other, their environment, and public services. The 2018 Survey highlights a persistent positive global trend towards higher levels of e-government development. It examines how digital technologies and innovations are impacting the public sector and changing peoples everyday lives. As evidenced by the survey assessment and case studies, exploiting digital government has far-reaching potential for countries, not just in improving institutional processes and workflows for greater efficacy and effectiveness of public service delivery, but also in ensuring inclusion, participation and accountability to leave no one behine However, connectivity and access to new technologies remain elusive for some regions and countries, especially the most vulnerable, in particular the african countries the least developed countries, small island developing States and the landlocked developing countries. In addition, there is a need to consider the inherent new and unprecedented risks. Without careful design application and oversight, artificial intelligence tools could harm vulnerable populations, reinforce existing inequalities, widen digital divides and adversely affect jobs and economies, as well as privacy, denial of service and other cybersecurity issues-also examined in the 2018 Survey. It is therefore also important to develop a tailored capacity training programme to create new public policy, science ethic and data scientist professions to strengthen institutional capacities of countries in deploying digital government and digital services 刘择风 LIU Zhenmin Under-Secretary-General for Economic and Social Affairs United Nations GEARING E-GOVERNMENT TO SUPPORT TRANSFORMAT CN TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES Acknowledgements The 2018 United Nations E-Government Survey is the product of collective efforts of the United Nations Department of Economic and Social Affairs(DESA), Division for Public Institutions and Digital Government(DPIDG), formerly named as the Division for Public Administration and Development Management(DPADM), working together with UN Regional Commissions and other UN agencies, as well as several international experts, researchers and related organizations. In particular, the following are acknowledged for their specific roles in its production Preparation of the publication was undertaken by a group of senior e-government researchers and advisers under the guidance of vincenzo Aquaro, the Chief of Digital Government Branch and Marion Barthelemy, tormer Director of DPADM and then reviewed and finalized under the overall guidance of Vincenzo aquaro and Stefan Schweinfest, Officer-in-Charge of DPidg The data Management Team was overseen by Vincenzo aquaro. Deniz Susar, Governance and Public Administration Officer, managed the data collection, Survey research and analytical work, with support from Stella simpas, Rosanne greco, Madeleine losch and Enkel daljani, Programme Assistants, and Lydia gatan, Statt Assistant. Wai Min Kwok, Senior Governance and Public Administration officer Elida Reci, Governance and Public Administration Officer and Arpine Korekyan, Governance and Public Administration Officer, provided support in the data analysis and verification. The 2018 Survey included considerable contribution in data collection and preparation of chapters from experts from the following UN organisations and academia: International Telecommunication Union(ITU), the United Nations Economic and Social commission for asia and the pacific(escap) and the United Nations University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV) Chapter 1 was prepared by Jeremy Millard, with substantive contributions of Vincenzo aquaro and Wai min Kwok, with Arpine Korekyan acting as focal point(FP)and final peer reviewer for that chapter David Le blanc, Chief of institution for SDGs branch Aranzazu guillan montero Senior governance and Public Administration Officer and Maria Stefania Senese, governance and Public Administration Officer provided cases and inputs to the chapter. Chapter 2 was prepared by Kim Andreasson with Wai Min Kwok as FP and peer-reviewer; Chapter 3 by Atsuko Okuda, Chief of Information and Communications Technology and Development Section; Sanjay Srivastava, Chief, Disaster Risk Reduction Section; Keran Wang, Chief, Space Applications Section; Siope Vakataki'Ofa, Economic Affairs officer. of ictdrrd of escap with peride blind, governance and public administration Officer, as FP and final peer reviewer. Chapter 4 was prepared by Mr. Marco Obis, Head, Mr. Maxim Kushtuev, Project administrator and Miss Grace Acayo, Cybersecurity GCl Consultant of International Telecommunication Union(ITU), with the substantive contribution of Deniz Susar as fp and final peer reviewer Chapter 5 by Vincenzo aquaro, arpine Korekyan and Deniz Susar with Deniz Susar also as FP: Chapter 6 by Deniz Susar, with Arpine Korekyan as FP: Chapter 7 by Delfina Soares. Head, UNU-EGOV Demetrious Sarantis, Postdoctoral Fellow and Mariana Lameiras Postdoctoral Fellow of unu-EGoV Demetrios with the substantive contribution of vincenzo Aquaro and Deniz Susar; the latter also as FP: Chapter 8 by Wendy Carrara, with Elida reci as FP and substantive contribution from Vincenzo Aquaro and Deniz Susar. The annexes and the methodology section were drafted by vincenzo aquaro and Deniz Susar, supported by external consultants Elena Garuccio, serving as a Data Statistician, and assisted by Enkel Daljani. Beth Flanders, Huichun Li and Lydia Debbie Gatan undertook the editorial revision of the Survey with Rachael Purcell, Research Assistant providing invaluable support The 2018 Survey benefited from the advice and guidance of experts who took part in two Expert Group Meetings (EGM) to review the Survey's themes and methodology from the outcomes of GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES an external Ex-Post-Facto evaluation report titled "Adapting the Sustainable Development Goals UN E-Government Survey for the period 2001-2016"carried out by Edward M. Roche, Director of Scientific Intelligence Barraclough New York LLC, and from an informal advisory working group established by dPidg in support of the preparation for the survey The first egm was organized by dpidg in New york in may 2017 with the support of Dinand tinholt while the other was organized by UNU-EGOV in Guimaraes, Portugal, in June 201> Sonal capacity, Vice President, Capgemini Consulting (ICT Mega Trends), who acted under his per The New York EGM experts were: Dennis Anderson, Chairman and Professor of management and Information Technology at St Francis College, New York City, United States; Kim Andreasson, Managing Director of DAKA advisory, Sweden; Wendy Carrara, Principal Consultant, Capgemin Consulting, France: Sara Fernandes, Special Advisor, UNU-EGOV, Portugal; Haidar Fraihat, Director of Technology for Development Division at UN-ESCWA, Lebanon; Driss Ketani, Associate Professor of Computer Science, Al Akhwayn University, Morocco; Ashok Kumar, Director, e Government Leadership Centre, National University of Singapore Jeremy Millard, Director of Third Millennium Governance and Chief Policy, United Kingdom; Theresa Pardo, Director, Center for Technology in Government, University at Albany, United States; Oleg petrov, Program Coordinator for ICT at the World Bank Russia; Edward roche, Evaluation Consultant for the e government Survey for the period 2003-2016 United States; Fadi Salem, Research Fellow, mbr School of Government(formerly Dubai School of Government), United Arab Emirates; Dinand Tinholt, Vice President, Capgemini Consulting(ICT Mega Trends), the Netherlands; Barbara-Chiara Ubaldi, Project Manager, Digital Government, OECD, Italy, Zheng Lei, Associate Professor and Assistant Dean at the School of International Relations and Public Affairs, Fudan University, China The Guimaraes egm experts were: Aleksandr Riabushko, Government Fellow, UNU-EGOV, Portugal Antonio Tavares, Associate Professor, University of Minho and Adjunct Associate Professor, UNU- EGOV, Portugal; Delfina Soares, Assistant Professor, University of Minho and Adjunct Assistant Professor, UNU-EGOV, Portugal; Demetrios Sarantis, Postdoctoral Fellow, UNU-EGOV, Portugal, Ibrahim Rohman, Research Fellow, UNU-EGOV, Portugal, Irfanullah Arfeen, Postdoctoral Fellow UNU-EGOV, Portugal; Joao Alvaro Carvalho, Professor, University of Minho and Adjunct Professor, UNU-EGOV, Portugal; Joao Martins, Academic Fellow, UNU-EGOV, Portugal; Linda Veiga, Associate Professor, University of Minho and Adjunct Associate Professor, UNU-EGOV, Portugal; Luis Barbosa Associate Professor, University of Minho and Head ad Interim, UNU-EGOV, Portugal; mariana Lameiras, Postdoctoral Fellow, UNU-EGOV, Portugal; Mario Peixoto, Editorial AsSistant, UNU-EGOV Portugal; Morten Meyerhoff Nielsen, Academic Fellow, UNU-EGOV, Portugal; Nuno Carvalho, Postdoctoral Fellow, UNU-EGOV, Portugal; Nuno Lopes, Postdoctoral Fellow, UNU-EGOV, Portugal Sara Fernandes, Special Adviser, UNU-EGOV, Portugal; Soumaya Ben Dhaou, Research Fellow UNU-EGOV, Portugal; and Tiago Silva, Academic Fellow, UNU-EGOV, Portugal The members of the Informal Advisory Working Group were: Kim Andreasson(Sweden); Dennis Anderson(United States); Wendy Carrara(france); Driss Ketani(Morocco); Ashok Kumar(Singapore); Jeremy millard(United Kingdom): Theresa Pardo(United States); Fadi Salem(Syria): Dinand Tinholt (The Netherlands); Zheng Lei china Telecommunication infrastructure data and education data were respectively provided by the International Telecommunication Union(TU) and the United Nations Educational, Scientific and Cultural Organization(UNESCO). Enkel Daljani, Desalegn Biru and Nosipho Dhladhla updated and maintained the data assessment platform and the online database platform GEARING E-GOVERNMENT TO SUPPORT TRANSFORMAT CN TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES United Nations interns who assisted in research and data collection and verification, collecting case studies, and formatting the Survey, included: Abdussalam Naveed, Aikanysh Saparalieva, Aly El-Samy Cansu Uttu, Carlos Baeta, Cherif Aboueich, Chunyu Guo, Danning He, Diren Kocakusak, Dominika Zak, Hasan Shuaib, Isabella Arce, Ivan Spirydonau, Matthew Carneiro, Mina Koutsorodi, Nargiza Berdyyeva, Niccolo guerrieri, Nikola lipovac, olivia lin roseta alvarez roig sen li, svenja stabler Tala Khanji, Thomas de Clercq Wu Yingji, Xiaoyang Xu, Yiming Chang, Yini gao, and Yuchen Yang Engaging United Nations Volunteers in the Survey The 2018 edition continued to engage United Nations Online Volunteers(UNVs)in order to cover most primary languages of the 193 UN Member States. Since the Survey won the UN Volunteer Award in 2013, the 2018 edition was able to attract 1 97 volunteers with knowledge of 66 languages from 92 countries Over the course of four months, volunteers completed 393 research surveys. Deniz Susar provided overall coordination throughout the data collection process and with the assistance of Enkel Daljani, Rosanne Greco, Lydia Gatan, Madeleine Losch and Stella Simpas, coordinated the UNVS, which were engaged in four teams. Special thanks also go to the following UN staff members who, under the supervision of DPIDG, reviewed a number of countries: Aarao Benchimol, Aisha Jeelaan, Alexandra Bettencourt. Aranzazu guillan montero benedicte Riviere, flor Velazco-Juarez lona Gardon Laura marrocchi. Madoka Koide, said maalouf said maalouf saw htoo, sovanna Sun and victoria Kim. UN staff members, with the support of interns completed a comprehensive second stage data assessment and review. Vincenzo Aquaro, Deniz Susar and Elena garuccio worked together to update the statistical methodology Elena Garuccio conducted the statistical regressions and data correlation analysis The following UNVs reviewed the national portals of the Member States: Abraham Andriamarelaza Ratsizafy, Adama Kindo, Adasena Cojocaru, Adoracion Hernandez lopez, Agnieszka Kazmierska Agi Khalid Slimankhil, Ahmed Yesut, Ajna Zuni, Aleksandar Cosic, Aleksandra Starcevic, Alexandra Sarinova, Amel Ait-Hamouda, Amirjon Abdukodirov, Amruta Pujari Ana Carolina Tome Pires, Ana Kurkhuli, Anait Akopyan, Anbar Jayadi, Andreea Madalina Dir Andre ji Vuksanovic. Anna si Anne Kristine Glltvedt, Annette Sagri, Anta bad Ayhan Onder, Bahiru Mekonnen, Batzaya Bayasgalan, Beatrice Nkundwa, Begmyrat Bayryyev, Belyr Howell Rendon, Bladimir Diaz Borges, Bogdana Storozuk, Britta Sadoun, Cai NI, Carolina gonzalez Dominguez, Charles Banda, Christy Box, Claudia Torres, Dace Abola, Debora Cerro Fernandez, Dewi Gayatri Suwadji, Dina Tarek, Doaa Badr, Douglas Kibowen, Doukessa Lerias, Edie Vandy, Edwina Fung, Elena Bures, Elena Panova, Elvia Angelica Erosa Mercado, Emperatriz Nieves, Ertem Vehid Etoh Kokou Sitsofe, Evgeny Bacheysky, Eyasu Shishigu, Fatima Jaffery, Tieu Ngoc Diem Quynh, Feren Calderwood, Francois Kasanda Kanku, Gabriella Zsoter, ghadeer Khader, Gudrun Helga Johannsdottir Gulnar Bayramova, Guy Nicolas Nahimana, Hilda Sucipto, Huyen Le thi, Huyen Nga Le, Hyejun Kim rees Bangash, Ines Godinho, Irene Castillo, Irina Langeler, Iryna Parkhomenko, Isabelle Plante, Ivana Spirovska paccoud Jawwad Zaki, Jennifer Wang, Jing Li, Jocelyne Pitos, Jonathan Bentsen, Jorge Diaz, Joyce Paul, Karolina Trojanowicz, Kiia Strommer, Klara Tomazic, Kristyn Alldredge, Kyaw Zan Linn, Laura Donati, Lea Lavut, Loic Druenne, Lora Nielsen, Loraine fernandes, Lorena belenky, Lucas Foganholo, Luciana Esteves, Lydia Sawyer, Mafalda Prista Leao, Maia Baghaturia, Mansi Majithia Maria Capogreco, Maria Gigourtaki, Mariana Fonseca Viegas, Maria grebenjkova, Marina teixeira Mario Fernando valenzuela Cruz. Markhabokhon Rakhimova. Marta Chowaniak, Marta Kusnierska Maryam Navi, Matea BesliC, Md. Ershadul Karim, Menna T-Allah Yasser Nabil, Michaela Kytlicova Michele Andriamparany, Milena Melo, Mine Seyda Ozkavak, Minhui Hou, Minkyung Shin, Mohamad Mzanar. Mohammed Alrushoodi mounia malki, mourifie Adou muhammad Tukur Shehu, Nafiseh Jafarzadeh, Nasrin Moghaddam, Neil Deleon, Nidya Astrini, Nina Hurson, Nozomi Ushijima, Nupoor Prasad, Nusaibah Jaber Abuelhaija, Olaya Alvarez, olga Kuzmina, Olga Shumilo, Olga Sokorova GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES Oyundari Batsaikhan, Papa Birame Tall, Paula Babot, Pema Tenzin, Peme Paco, Pietari Pikkuaho, pooja Panwar, Preethi Jayaram, Rabab Saleh, Rafat Haddad, Rajeev K C, Ramin Maleki, Raquel Esther Jorge Ricart, Raymond Mamattah, Reham Haroun Younes, Reinaldo gonzalez, Renata Svincicka, Robert Oichi, Rose Santos, Sabina Magar, Sagorika Roy, Sandra Just, Seleshi Yale, Sezen bayazeid, Shamsul Alam Roky, Silvia Laracca, Sirivanh Fujimoto, Solomon Tesfay Ghebrehiwet, Stephen Michael Agada Susanne John, Svetla Y McCandless, Sylvia Fodor, Tadoa Bruno Yonli, Tamara Adaeva, Tasneem Ali Qurrah, Thamashi De Silva, Thanood Mahnorath, Thawatchai Khanawiwat, Toyin Akintolarin, tuija von der Putten, Umer Faroog Umesha Weerakkody, Valentin Mihai popovici, Vazgen tadevosyan Veronika Komaromi, Victoria Kovalenko, Volha shyshlova, Waleed anwar, Wojciech malecki, Xian Guan, Xiaodan Huang, Xiaoxu Wu, Xoliswa Saila, Yilin Yang, Yosra Mubark Yousif Mohamed Yuming Han, Zafirah Singham, Zhuolin Li, Zigeng Huang, Zixi Liu The 2018 edition also engaged a number of UNVs, UN Statt and UN Interns in the pilot study of local e-Government development by conducting a review of a select list of city portals. These researchers include: Abby El-Shafei, Aleksandr Riabushko, Alexandra Bettencourt, Aliya Abdikadirova, Anni Haataja, Arpine Korekyan, David Lung'aho, Debbie Gatan, Dimitrios Sarantis, Elida Reci, Enkel Daljani Guillermina Cledou, Ibrahim Rohman, Irfanullah Arfeen, Jan-Willem Lammens, Karolina Trojanowicz, Madeleine Losch, Mario Peixoto, Mengyuan He, Minkyung Shin, Monika Halinarova, Nele Leosk Nozomi Ushijima, Rosanne greco, Said Maalouf, Selen Ozdogan, Soumaya Ben Dhao, Stella Simpas Thamashi De silva, Thanood Mahnorath, Tiblet Kelemwork, Vincenzo aquaro, and Zafirah Singham

(系统自动生成,下载前可以参看下载内容)