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详细说明： This white paper describes the HP IT Service Management Reference Model. This model is a significant tool proven to be useful in presenting and describing the many IT Management processes, inter-process relationships, and business linkages IT needs to put in place for the successful development, deployment and support of services in the e-world. As we enter the new millennium, corporate IT organizations are once again being forced to deal with another challenge: "e-everything" - brought about by the emergence of new te chnology, the pervasiveness of the Internet, and an ever-increasing competitive marketplace. ...展开收缩
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